Terms and Conditions

Legal Information

The information contained on this site is, to the best of our knowledge, correct at the time of upload. Ezee-Fix Limited accepts no responsibility for any consequences of modification, cancellation, alteration of specification, no matter how caused, or any errors, omissions or consequences thereof.

All rights reserved.

Manufacturers names and numbers are for reference purposes only.

Prices subject to change without notice at any time.

None of the statements in this website affect your statutory rights as a consumer.

WARNING: In the interest of consumer safety, parts should be fitted by a suitably qualified person with the machine disconnected from the mains supply.

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

If you have any questions, please email direct to

PAYMENT

All payments made through our website on the internet will be made through Sage Pay a secure payment service provider. Formally known as Protx. Accepted methods of payment are Visa, Visa Electron, Visa Debit Mastercard, Solo & Maestro.

 All prices are in £ sterling inclusive of VAT and delivery (UK/N.I only).

DELIVERY & ESTIMATED TIMES

We order parts from manufacturers daily to ensure we have the items in stock we advertise on our site. Most items are in stock and we try to ensure that these items are dispatched the same day if ordered before 4pm on a working day (Mon -Fri). 

We do our up most to ensure the supply of all items within our estimated delivery time of 2-4 working days. However we rely on our couriers to adhere to their stated delivery times. Please allow at least 10 days before contacting us as parcels can be delayed

If an order consists of multiple items we will dispatch the available items and send the balance of the order as soon as it is possible to do so. If there is a delay we will inform you via email. 

The majority of items will be delivered using the Royal Mail 1st Class service. Items which are large or fragile will be sent via a courier company for next working day delivery.

We enforce Royal Mail's own 15 day policy for late & lost post. We will not resend any items until the 15 days have passed since date of ordering, you have confirmed your delivery address with us and you have checked with your local sorting office to ensure they have no parcel for you.

Returns

Should you need to return a product please contact Ezee-fix at returning any items. Thank you. In the event that you are asked to return the goods, you will be offered a refund or replacement, providing there is no evidence of misuse and the parts have not been used. Goods must be returned in their original packing intact. Goods not received back in an acceptable condition may be refused.

We recommend that you use some form of Recorded Postage when sending returns as we cannot issue a refund for goods that do not reach us. Please see Customer Services for full contact details.

Cancellation

You may cancel your order with us at any time before the goods are dispatched and any payment made will be refunded, providing the goods have been ordered from stock. Special consignments or pre-orders cannot be cancelled once the order has been accepted.

Send us an email with your order number, name and address. Upon receipt of stock item goods you may return them, at your own cost, within seven working days, unused and in the original packaging unopened. Providing these conditions are met we will refund the cost of the goods via the same method used for the original payment.

Please Note: These conditions do not apply for the return of faulty / damaged goods (see below).

Faulty / Damaged Goods

In the unlikely event that the goods received are faulty or damaged, you must notify us within 24 hours by email or telephone.
Depending upon the extent of the fault / damage, you may be sent a replacement part or you may be asked to return the goods in their original packaging to our address (see Customer Services).

**It is the Customer's responsibility to check all goods for damage and to make a written note of any damage on the carrier's paperwork before signing for acceptance of said goods.  Once goods have been signed for the Seller cannot accept any liability for damage since a clean signature invalidates any claim against the carrier.**

Product specifications and availability are subject to change without notice.